Animal Adventure Guest Services Manager

DEPARTMENT: GUEST SERVICES

Hours may vary, but may be all of 8 am – 6 pm
40-50 Hours per week

As a Guest Services Manager at Animal Adventure, you will use your skillset to lead the Guest Services team in all aspects of our day-to-day operations.  Our management team works in a hands-on capacity to ensure that our guests enjoy their time and resolves any issues that may arise throughout their adventure with us.  Our GSMs work in a variety of capacities and have an umbrella of responsibility relating not only to our guests but our team as well.

Responsibilities /Abilities

• Manages the activities and responsibilities of the Guest Services Team
• Cash handling
• Policy and Procedure adherence
• Inventory
• Cost controls
• Attention to details
• Strong communication skills
• Scheduling of team members
• Creates a Guest First environment
• Leads through example
• Passion for excellence
• Organized
• Handle pressure in a positive manner
• Lift 50lbs
• Work in a fast-paced environment
• Interview potential team members
• Enjoy being in the public eye
• Foster a team environment
• POS system familiarity
• Ability to work a flexible schedule
• Join the Emergency Response Team

Compensation

• Salaried Position Based on Experience
• Employer paid 401K once eligible after 1 year service
• Employer paid healthcare & Dental

  ** Special consideration to those with a strong social media experience and savvy.

To apply, please email your resume, 3 professional references & cover letter.

  Please contact us at Jointheanimaladventure@gmail.com

Guest Services Team Lead

DEPARTMENT: GUEST SERVICES

Hours may vary, but may be all of 9 am – 6 pm
40 +/- Hours per week

Guest Service Team Lead positions are the point of contact for inquisitive guests and team members in the park, animal feed sales, ride/attraction ticket sales, and souvenir purchases. Considered a hub of information and services; individuals must be able to work fast paced, multi task, and maintain the highest level of guest service and satisfaction.  Team Leads act on behalf of the management team to ensure standards and protocols are followed by the Guest Service Team Members and leads by example.

Position/location can rotate within the park per the day; Welcome Center, Gift Shop, Animal Feed & Fun locations, Giraffe Encounter Decks, Concession Registers and More!

THIS POSITION REQUIRES:

1. Cashier experience
2. Inventory control
3. Previous leadership experience
4. Set an example for all team members through words and actions
5. Create a positive environment for our guests and team
6. Attention to detail
7. Retail Stocking
8. Maintaining a clean work area
9. Superb communication skills
10. Problem solving
11. Ingenuity
12. Able to lift 50lbs
13. Stand/remain on feet for long periods of time

Compensation

• Hourly Position
• Employer paid 401K once eligible after 1 year service
• Employer paid Healthcare & Dental if eligible

  ** Special consideration to those with a strong social media experience and savvy.

To apply, please email your resume, 3 professional references & cover letter.

  Please contact us at Jointheanimaladventure@gmail.com